Privacy policy

Effective: 2025/05/29

Thank you for choosing to be part of our community at Monli (formerly Knotty Pawz). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices regarding your personal information, please get in touch with us at info@monlipets.com.

When you visit our website at www.monlipets.com (the “Website”) and use any of our services (the “Services,” which include the Website), we appreciate the trust you place in us. We take your privacy very seriously. In this privacy notice, we aim to explain clearly what information we collect, how we use it, and what rights you have in relation to it. We encourage you to read this notice carefully. If you do not agree with any terms, please discontinue use of our Services.

This privacy notice applies to all information collected through our Services (including our Website), as well as any related services, sales, marketing, or events.

1. What personal information do we collect?

Information you disclose to us:

We collect and store any information you provide directly on our website or through other communication. You can choose not to share certain information, but doing so may limit your ability to use some features. We use the information you provide to respond to your requests and communicate with you.

Information automatically collected:

We automatically collect certain information when you interact with our Website, including through the use of “cookies.” These help us understand how you use our site and allow us to improve your experience.

Cookies:

Cookies are small alphanumeric files that are transferred to your computer through your web browser to help our systems recognize your device and provide features like storing items in your shopping cart. Most browsers provide options to manage cookies, including how to disable them.

All personal information you provide must be true, complete, and accurate. You are responsible for notifying us of any changes to your information.

2. Do we share the information we receive?

We only share personal information when necessary and in the following ways:

  • With your consent

  • To comply with applicable laws

  • To provide services you’ve requested

  • To protect our legal rights

  • To fulfill business obligations

Examples of sharing include:

  • Service Providers: We may share information with trusted partners who assist in operating our Website, fulfilling orders, processing payments, or providing customer support. These partners are authorized to use your personal information only as necessary to provide these services.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred, subject to the terms of this policy.

  • Legal Compliance and Protection: We may disclose your information when legally required, or to protect the rights, property, or safety of Monli, our users, or others (such as for fraud prevention or credit risk mitigation).

  • Other Disclosures: You will be notified when information about you might be shared with third parties not described here, and you will have the opportunity to opt out.

3. How do we keep your information safe?

  • We use Secure Sockets Layer (SSL) encryption to protect data during transmission.

  • Only the last four digits of your credit card are shown when confirming orders.

  • The full card number is securely transmitted to the appropriate payment processor.

  • You are responsible for protecting access to your password and device. Please log out when using shared devices.

4. Terms of Use, Notices, and Revisions

By using our Website, you agree to this Privacy Policy and to our Terms of Use. Any disputes related to privacy are subject to this policy, our Terms of Use, and the laws of the State of South Carolina. As our business grows, we may update this policy. Unless stated otherwise, the current version of the Privacy Policy applies to all information we have about you and your account.

Questions or Concerns?

Please contact us at:
📧 info@monlipets.com
🌐 www.monlipets.com

Thank you for trusting Monli. We’re honored to serve you and remain committed to safeguarding your privacy.